High Marks for USAF Customer Satisfaction

Airmen and their families are satisified with military housing, base schools, military benefits, dining facilities, fitness centers, child development centers, and youth programs, but they are concerned about the economy and financial issues, spouse support, medical care, and job satisification, according to the results of a recent online “Caring for People” survey. More than 100,000 active duty, Guard, Reserve, civilians, retirees, and spouses responded to the survey, conducted Dec. 1, 2010 through Jan. 3. Those results were recently released to force support leadership after extensive analysis, according to a release issued Aug. 23. “The Air Force customer satisification index score was good overall,” said Curt Cornelssen, chief of future operations for Air Force Services at the Pentagon. “Information, tickets and travel, and the Air Force Food Transformation Initiative were standouts.” The survey merged several surveys last conducted in 2008, which resulted in improvements to housing, fitness facilities, and dining operations. The 2008 surveys also led to the start of the Single Airmen program.